The digital revolution has remarkably improved the efficiency of both companies and individuals. There are many forces driving this phenomenon, and one of them is the widespread use of live chat software, which is known for its core competencies and responsive customer service.
Today’s customers seek quick responses. Their focus has shifted from traditional modes of communication such as calls, letters, and email to instant messaging, which saves time and allows multitasking. According to a study by Twilio and Vanson Bourne, messaging is among the top three methods preferred for customer service worldwide.