Has your business suffered from negative reviews online? Wondering how to respond to negative posts that reflect badly on your service or products?
When a company receives a negative review, the automatic reaction is usually to hit the delete button. But it’s important to recognize negative reviews not only as a threat but also as an opportunity. For instance, you can try to turn a dissatisfied customer into a raving fan. Or use the customer’s insight to improve your customer service experience, product, or service.